I am an Assistant Professor of Sociology at the University of Pennsylvania. My research centers on how digital technologies are affecting work and employment, organizations, and economic exchange. More broadly, my research and teaching interests include the sociology of work, technology and society, economic sociology, qualitative research methods, organizations, and sociological theory.
My book project, Working Algorithms, draws on 19 months of participant-observation research at a high-tech startup company. I investigate how relations between workers and technology evolved over three phases of the firm's development and find two forms of human-software complementarity: computational labor that supports or stands in for software algorithms, and emotional labor aimed at helping users adapt to software systems. The findings show how the dynamism of the globalized organizations in which software algorithms are produced and implemented will contribute to human labor’s enduring relevance in the digital age.
An article based on this project has recently been published in Work and Occupations; another was awarded the 2016 James D. Thompson Award for an Outstanding Graduate Student Paper by the ASA's Section on Organizations, Occupations, and Work. This research has been supported by the Horowitz Foundation for Social Policy and the UC Berkeley Institute for Research on Labor and Employment. My work has been featured in the Financial Times and in a publication of the World Economic Forum.